Citizens Affairs Division

Wasit University

Division Information

Head of the Division: Assistant Professor Dr. Ayat Mahdi Kadhim

1. Introduction

The Citizens Affairs Division is one of the administrative divisions of the Presidency of Wasit University. It is administratively affiliated with the President of the University and technically supervised by the Ministry of Higher Education and Scientific Research. The Division is responsible for receiving requests submitted by citizens, students, and university staff, reviewing them, and following up with the relevant departments to ensure prompt processing, fairness, and the delivery of high-quality administrative services in accordance with applicable laws and regulations.

2. Establishment

The Citizens Affairs Division was established under Administrative Order No. (2631) dated 12 September 2017, with the aim of organizing the procedures for receiving, processing, and following up citizens' requests in order to achieve the highest standards of public service.

3. Nature of Work and Responsibilities

The Division is responsible for the following tasks:

• Receiving requests from citizens, students, and university staff.
• Receiving complaints and suggestions.
• Reviewing requests and referring them to the competent authorities.
• Following up on administrative transactions.
• Preparing periodic reports and statistical data.
• Coordinating with the University's colleges and administrative units to facilitate request processing.
• Documenting and archiving official records and correspondence.

6. Objectives

• Improve the quality of services.
• Expedite the processing of administrative requests.
• Promote transparency and integrity.
• Develop the working environment.
• Enhance beneficiary satisfaction.
• Adopt modern electronic systems for processing and following up requests.

7. Purpose of Establishment

To establish a unified institutional channel for receiving, processing, and following up requests submitted by citizens and students in accordance with legal and administrative regulations, thereby improving institutional performance and strengthening the relationship between the University and the community.

8. Message from the Head of the Division

Assistant Professor Dr. Ayat Mahdi Kadhim
Head of the Citizens Affairs Division

It is our pleasure to welcome all visitors and beneficiaries of the Citizens Affairs Division at Wasit University. We are committed to delivering services characterized by accuracy, transparency, and efficiency, believing that serving citizens and students is a fundamental responsibility of the University. We continuously strive to improve our work procedures and enhance the quality of our services in line with the vision of Wasit University and the directives of the Ministry of Higher Education and Scientific Research.

9. Organizational Structure

President of Wasit University
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Citizens Affairs Division
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• E-Government Citizen Services Unit
• Follow-up Unit
• Complaints Unit
• Transparency and Public Funds Protection Unit
• Persons with Disabilities Unit
• Martyrs' Families Affairs Unit
• Complaint Box Management Unit

10. Achievements

• Improved procedures for receiving and processing requests.
• Reduced the time required to complete administrative transactions.
• Implemented an electronic archiving system.
• Prepared periodic reports and statistical analyses.
• Strengthened coordination with the University's organizational units.
• Enhanced the quality of services provided to beneficiaries.

11. Services Provided

• Receiving requests submitted by citizens.
• Receiving students' requests.
• Processing complaints and suggestions.
• Following up transactions with colleges and administrative departments.
• Providing guidance and responding to inquiries.
• Issuing official follow-up correspondence when required.

12. Contact Information

Entity: Presidency of Wasit University – Citizens Affairs Division
Official Email: complaints@uowasit.edu.iq
Telephone: +964 776 605 5774